Shipping policy

Last updated July 4th, 2020. 

Canadian Shipping Overview 

You will always be charged in Canadian Dollar equivalent plus any fees charged by your credit card company.

We offer Free Shipping to Canada on all orders over $45. In stock items are normally shipped within 1-5 days after placing your order. Delivery dates are good faith estimates only and are quoted in "business days" (this does not include weekends and statutory holidays). PO Box addresses are not acceptable for delivery.

Due to the coronavirus outbreak, please expect longer delays for all products except masks, which are handmade in Montreal. As a matter of a fact, our shipping method essentially uses passenger flights to travel abroad, explaining longer shipping times as worldwide demand increases while flights decreased. We thank you for your patience!

Unclaimed, Stolen & Returned Packages

If a package is returned to us because it was unclaimed by the customer, the customer must pay return shipping charges. We provide tracking numbers via email and/or via order status link on our homepage

Gematopia is not responsible for packages lost or stolen. It is the customers responsibility to check the tracking information we provide at time of shipping and follow it to see when the package will be delivered. The carrier may leave on porch or at front door of your dwelling / office without anyone signing for it. 

 

USA Shipping Overview

You will always be charged in Canadian Dollar equivalent plus any fees charged by your credit card company.

In stock items are normally shipped within 48 hours of order. We offer Free Shipping to USA on all orders over $45. In stock items are normally shipped within 1-5 days after the purchase. Delivery dates are good faith estimates only and are quoted in "business days" (this does not include weekends and statutory holidays). PO Box addresses are not acceptable for delivery.

Changing Delivery Address (Canada & USA)

Any change of address once an order has shipped will be subject to a $50 fee before applicable taxes. This is due to a minimum change of address fee charged by nearly all courier and freight companies. Billing information will also need to be re-verified if you are changing your delivery address. 

 

International Buyers (Outside North America)

Just like North Americans, our international customers can also benefit from Free Shipping on all orders over $45. However, any other rates may vary differently according to your location. 

We do not charge sales tax to international purchasers, although they may be liable to import duties on some items. The buyer is responsible for paying import duties to their country.

 

Additional informations

- We do not charge taxes on any product, although they may be liable to import duties on some items depending of which country you live in.

- Before reaching free shipping after any $45 orders, flat shipping tarifs of 4.99$ are applied at your checkout.