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Last updated January 12th, 2020.
We make every effort to sell affordable products built by highly skilled people to exacting standards. We also keep up-to-date information on all our products so that you may make informed choices when purchasing from us. However, we understand that sometimes you may simply change your mind. We want your experience of shopping at Gematopia to be a positive one.
Instead of returning items, you can contact us for a full refund.
Why? Returns run counter to our emphasis and sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we'll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it!
Gematopia prides itself on selling genderless, quality products. It is also in this spirit that we approach our craft and support our customers. All Gematopia products are covered by a “Material and Manufacturing Defect Warranty” for a period of 14 days from the date of purchase with the original bill of sale. This warranty does not cover excessive wear and tear and/or products that were used outside their intended purpose
If a product is noticed to be defective after inspection by a Gematopia warranty expert and empty, we will offer a complete refund of your product.